By booking service with YourTaxi Rhodes and through this website, you agree to have read, understood, and fully accept All Terms of Service listed below. It is your responsibility to ensure that services and information provided by YourTaxi Rhodes on this website meets your precise requirements. If you disagree with any parts of our terms of service, please DO NOT proceed to use this website.
The use of this website is subject to the following Terms of Use
Once you have confirmed a reservation with us, you are legally bound to a contract with us.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Greece and by booking with us, you hereby submit to the jurisdiction of such courts for such purposes.
For additional information that may be helpful to our clients, links to other websites may be available on this website and blog. These links are not intended to be endorsements of those websites, not do we accept any responsibility for content or activity on linked websites.
Linking to this website from any other websites is strictly forbidden without prior written consent from YourTaxi Rhodes.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than solely for personal and non-commercial use on your own personal computer or mobile device and not shared publicly. Some Photographs and Videos on this website are copyrighted and property of YourTaxi Rhodes.
We may add to, change or remove any part of these Terms of Use at any time, without notice. Any changes to these Terms of Use or any terms shown on this website apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. It is therefore your responsibility to check these Terms of Use each time you use this website, so that you can take note of any amendments we may make.
We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time.
Booking your Reservations
Please allow up 1 business day for all email inquiry replies and service confirmations.* Service is provided based on availability. Please note availability is unpredictable can change from moment to moment based on the reservations we receive. We cannot guarantee availability in advance, only when the service is actually booked.
Re-confirmation of Service
We cannot re-confirm services by phone as it requires extra time to look up your information and it may not be done instantly. In order for us to better assist you, please re-confirm only via Text Message to the contact telephone number provided to you, or Email. Please provide your Full Name of the service you would like to re-confirm.
If you need to make CHANGES IN YOUR RESERVATION, please CANCEL your current reservation and REBOOK your service with your new information. This is important so you service information is correct in our system which dispatches the service.
FOR LAST MINUTE CHANGES such as change in pickup or arrival time, please inform us of the new information via Email, Telephone Call or Text Message, and include your full name on the reservation. Last minute changes made less than 24 hours in advance are confirmed only upon availability.
What is included in the price?
The price of the excursions includes private vehicle with professionally licensed English speaking Driver, Greece VAT tax, fuel, insurance, and parking fees.
What is not included in the price?
Excursions prices do not include entrance fees to monuments, museums, or any other sites visited, lunch, gratuities, or other client personal expenses, except otherwise stated.
Our vehicles are regularly maintained for optimal safety and performance at Mercedes Centers that are up to industry standards. By booking any services via this website you accept that vehicles are mechanical objects subject to various unpredictable malfunctions that can happen unexpectedly during your service. At no time will you hold YourTaxi Rhodes responsible or liable for any vehicle malfunctions mechanical or otherwise or issue public complaints for matters beyond our control.
No smoking, Eating, or Drinking from open containers inside the vehicles
In order to maintain a fresh and clean vehicle for all our clients to enjoy throughout the day, smoking, eating or drinking from cups or other open containers (cans or coffee cups) that are susceptible to spillage is not permitted inside the vehicles. Bottled beverages that can be closed tightly with a cap are welcomed. Please treat the vehicle with respect as to not cause any damage to it. Thank you for your cooperation.
Terms of Use for Private Transfers
Transfer Reservations Requests must be placed at least 8 hours in advance.
For arrival transfers to Rhodes Diagoras International Airport, you must provide your flight number. We do not guarantee accuracy of service if you do not provide us with your correct Flight Number.
We do not accept reservations by telephone, through concierge, or via other 3rd parties. Placing a reservation by any other means other than through our website’s Booking Form places you at risk of your reservation not being properly secured and service not provided.
Airport Meeting & Meeting Time
Your driver will arrive at the Meeting Point for your airport pick up at your scheduled flight arrival time, according to the flight information provided to us by the airport and/or airline.
Please Note that in case the Meeting Point is crowded with other drivers or it is not possible for us to stand there, your driver will still be in the general waiting area holding a sign with your name.
Drivers are not permitted to wait for clients in restricted areas such as baggage claim.
Airport Waiting Time
Your driver will wait at the airport no more than 1 hour and 10 minutes after your flight’s arrival, unless you contact us regarding airport or luggage delays within the first hour. We will retain your driver longer than 1 hour and 10 minutes only if we are promptly notified of any arrival changes. We cannot guarantee car service if we do not hear from you within 1 hour of your flight ‘s arrival.
Late Arrival Flights
If your flight is cancelled, if you missed your flight, or will be arriving with a different flight and at a different time or different terminal, please call or text message us at the number we provide you with updated information immediately. If you cannot call, send us an email.
Failure to notify us of any delays may result in our inability to provide you with car service. We do not provide service for cancelled flights.
Do not Exit Airport without your Driver
If at the airport you are unable to spot your driver, please do NOT exit or leave the airport. Call us at the number we provide you with and we will help you locate your driver. If you do not have an internationally operating cell phone, there are pay phones available inside the airport that are both coin and credit card operated.
Extra Services Received from your Driver
Please note that any extra services your chauffeur may provide in addition to what we promise to deliver: a punctual, safe, reliable and courteous transfer in a comfortable vehicle is solely at the discretion and ability of your driver and offered in hopes of receiving a gratuity for the extra services he provided, it is not mandated by YourTaxi Rhodes and has no reflection on services that YourTaxi Rhodes promises and guarantees to provide. YourTaxi Rhodes accepts no responsibility or complaints if your driver cannot or does not provide extra services beyond what he is required in order to fulfill our commitment of service.
We do not tolerate inappropriate, abusive, rude, harassing, or disrespectful behavior by any passenger towards our drivers and staff either in person, over telephone or email. We reserve the right to refuse service at any time (including during transfer service) to any person we deem behaving inappropriately, is intoxicated by alcohol or illegal substances, excessively disturbs the chauffeur while driving in ways that could potentially present a safety risk.
Terms of Service for Shore Excursions
We have been providing shore excursions and transfers to cruise passengers for over 20 years. While we make every effort to return you to your ship on time, there can, in extreme circumstances, be incidents completely out of our control which might delay your arrival back at the port. For this reason, we recommend passengers return to the port at the recommended time indicated by your excursion driver, and buy travel insurance to provide extra security in the unlikely event of a missed boarding.
Your booking with us serves as an acknowledgment that you accept the Terms of Service and have made the necessary arrangements to minimize disappointments while traveling, and you absolve YourTaxi Rhodes of any liability due to circumstances beyond our control including and not limited to traffic difficulties, mechanical malfunctions, and weather conditions.
Additional Passengers
We only accept passengers for shore excursions that are booked in advance. Any last minute additions to the number of passengers must be submitted at least 8 hours in advance so we can update your reservation and revise the new price of the excursion. In order to comply with Port Authority and security, we can only transport the number of passengers declared in the reservation voucher we have to present when asked by security.
Children Transportation and Safety
Taking into consideration the safety of all passengers, all our vehicles provide a special baby seat (for children from 10 months to 3 years old) and booster seat (for children from 4 to 7 years old) free of charge.
All you have to do is to declare the type of seat you need in your booking form.
Your Excursion Driver
You are provided a private excursion with a Driver who is NOT a Licensed Tour Guide and will not provide services of a guide.
Greece has strict laws and regulations in place to protect licensed tour guides, this it makes it unlawful for Excursion Drivers to offer commentary about sites outside the vehicle. In order for us to comply with Hellenic laws, Excursion Drivers may not tour our guests near or inside monuments and museums.
Your Excursion Driver will provide limited commentary and basic information only while at the vehicle.
Only licensed Tour Guides may accompany or guide you at the sites you visit.
* For your safety inside the vehicle, drivers provide commentary only when it is deemed safe to do so while driving. When your driver must concentrate during various driving conditions, please refrain from any distracting behavior as your safety during the excursion is our top priority.
When it’s not possible to offer commentary while driving, the driver will provide commentary once the vehicle is stopped near the sites you will visit.
* Your excursion driver is native Greek; therefore English will not be spoken with the perfection or fluency of a native English speaker.
Ambience inside your Vehicle
If you have preferences regarding A/C, heat, music, or typically experience motion sickness while driving, please feel free to let your driver know immediately so he can accommodate your needs. If you do not make your needs known to your driver he or she would not know in order to make your transfer more comfortable.
If you have difficulty hearing your driver speak, please ask him or her to speak louder.
Only licensed tour guides or licensed tour companions are lawfully permitted to use microphones and audio system inside the vehicle.
Hands Free Cellphones Use for Work
According to Greek law, professional drivers are permitted to use their hands free cell phones for work related issues. From time to time you driver may need to make and answer calls as it is part of our job.
Any Problems during your Excursion or Transfer?
If you are experiencing any issues or problems during the excursion or airport transfer, please call us at the telephone number provided. If you do not have a working cell phone, please ask your driver to call the office from his cell phone so we can help you and resolve any issues you may be experiencing.
If you experienced any issues during your excursion and did not call the company during the excursion to rectify the situation, you agree to inform the company by email of the issues you experienced and allow the company reasonable attempts to resolve your issues satisfactorily before publishing any complaints anywhere publicly, including social sites, peer review sites, blogs, and any other areas on the Internet. If the company resolves your issues satisfactorily and the matter is resolved, you agree to refrain from publishing any negative comments, ratings, or reviews about YourTaxi Rhodes on the internet or otherwise.
Failure to honor this agreement is considered a violation of contract and the terms which you agreed prior to booking your service and entering a legal contract with YourTaxi Rhodes.
If you have any questions regarding our Terms and Conditions or there is something you do not understand, please feel free to ask us via email at and we will be more than happy to answer any questions you may have.
If you disagree with any parts of our terms of service, please DO NOT proceed to use this website.
