YourTaxi Rhodes e-service is always working towards its compliance with all the applicable laws about data handling and transparency as well as the latest regulation GDPR (General Data Protection Regulation) from May 2018.
Regardless of the legal framework, we always keep your personal data on our servers and we never share them with any third parties for promotional purposes. Critical data like credit card details are never stored or transmitted through our systems. At each online or offline point that we might collect any data about you, we state the purpose and usage of this data.
YourTaxi Rhodes e-service processes orders as quickly as possible. In most cases, this means within 24 HOURS, however, depending on the complexity of the booking and how far in advance the order is made, the time necessary to complete the order may vary. Orders are prioritized chronologically and processed as soon as technically possible.
If the preferred date(s)/time(s) are not available, we will inform you that we will be not able to accept your request or can suggest another date and time if it is convenient for you. Therefore, we strongly recommend that you provide us with all information and instructions in connection with your order, including all limitations that might apply (e.g.: arrival date/time in town, number of days to stay on the island, time restrictions in case that the preferred time is not available, etc.).
YourTaxi Rhodes e-service price includes reservation fees and all fees regarding our excursions and e-services. Extra expenses like food, drinks, tickets of museums, entrance fees etc, are not included in the fare agreed for your private excursion. Tips and Gratitudes are optional. It is up to you if you decide to tip your driver on the day of the excursion. Once we have all needed booking information we will send you a confirmation of your reservation so that you will have a justification of your order.
Delays and NO-SHOWs
Upon confirmation of your service, you will receive an email from us specifying the details of the service as well as contact information for the local service providers (e.g. private driver) and contact information for assistance. If you anticipate that you will be delayed for any reason and will not be able to honor your scheduled meeting time, it is your responsibility to call the YourTaxi Rhodes office in Rhodes Greece, to inform of your delay.
Whenever possible we will do our best to reschedule your meeting time at no extra cost, however, it may happen that a reschedule is not possible or that it incurs an additional cost. If a call is not made prior to reservation time, and/or you are not able to be present for your meeting time within one hour, the service will be considered a no-show. No-show clients cannot re-schedule the service and must re-book the service at the full price.
It is your responsibility to arrive on time at the pre-arranged meeting point Port, Airport, Hotel.
With confirming your booking, you give us automatically permission to use your name on the welcoming board at the meeting point. Otherwise, you need to contact us with details on how we will locate you.
Collection of information
We collect personally identifiable information, like names, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used only to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.
Distribution of Information
YourTaxi Rhodes e-service may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
Privacy Contact information
By e-mail: email@example.com
We reserve the right to make changes to this policy.